Customer Testimonials
I had one of the best car buying experiences of my life. I've been buying cars since 1991 and never met someone who was as professional, straight forward, kind and honest as Taylib. He made sure I understood everything before committing to buy and did not rush me or pressure me at any time. If you are in the area and need a car ask for Taylib the internet manager. He will treat you like family and will shower you with kindness and honesty. Thank you Tracy Toyota and Taylib for everything, I love my new Highlander
Good service
Friendly employees, communication was on point.
Had a great experience, everyone at Tracy Toyota was really helpful and very knowledgeable and a pleasure to work with!!
Great customer service
The experience was good Very friendly and professional
Great service by Jasmine Kropelnicky. Very straightforward and real.
We had the best experience at Tracy Toyota on 11–26-23! Our sales guy Taylib and the finance manager was truly amazing! Not pushing in any way, shape or form made you feel like family and was very welcoming. If you are looking for a pleasant experience, please ask for our sales person and go to Tracy Toyota. Thank you Taylib for all you and the finance gentleman did for us! You both are true blessing. Thank you for a very positive experience we look forward to driving from Modesto to Tracy for all of our service needs.
Great service, Omid Ahmad was very straight forward. We bought a Rav4 and he was very helpful throughout the profess. Great guy!
Professional, knowledgeable and friendly environment
Nice and helpful !! Service consultant Edward was so nice and polite ! Sales consultant Gabriel Cruz helped me on one charging indicator query for RAV4 hybrid ! So helpful !!
They were friendly professionals and knowledgeable.
Tina assisted me in the best way possible. She was professional, prompt and kept her words. Thanks to her, I got the car that wanted in the color way that I loved. Please give her a raise and a high-five.
Jen Very friendly
I recently visited for a car alignment service, and I must say, it was an outstanding experience from start to finish. The staff was incredibly friendly, creating a welcoming atmosphere that immediately put me at ease. What truly stood out was the exceptional service provided by Jasmine. Her prompt assistance in scheduling a same-day appointment was impressive; I didn't have to wait long for the service to begin, which saved me valuable time. Her efficiency and dedication to ensuring a hassle-free experience were truly commendable. Compared to other Toyota dealerships I've visited in the past, Tracy Toyota undoubtedly ...
Andrew Hernandez provided excellent customer service and helped me close the deal fast. Definitely recommend working with Andrew when looking for your next vehicle!
Thank you for the service.
Great customer service! They went above my expectations to make sure I was taken care of in a timely manner. Good experience.
Went in cause my car battery was dead. My service tech Jasmine was very friendly, helpful and informative throughout the entire process. Even helped me to knock off some of the labor cost which is unheard of. Had a great experience.
I just want to take the time to give a huge shout out to all the staff in the service department they’ve all been amazing and professional and so helpful. Keep up the good work because that’s what keeps me coming back! Thank you for your service!!
Delivered with good price as promised, Thanks Deepika for your help to close this deal within my budget.
Representative very nice, and make you feel comfortable
Fair and efficient. Good experience and inventory.
It was my first time in Tracy Toyota & It was a nice experience. The team is very efficient & did a good job
Great customer service!
The best
They were prompt and friendly- I was in a hurry & they were able to get the service done in an hour
I’ve been coming to Tracy Toyota for years. Their customer service has gone above and beyond every time. They’re personable, fast and the dealership is close to lots of stores and restaurants to explore while waiting.
Drop off and pickup was a smooth process. The recommendations for service made sense and were appropriate since I was combining a minor and major service together.
The staff is amazing!
Service employees are always very helpful.
Thank you so much Jasmine was great
No pressure maintenance service specialists. They will offer and explain any optional service outside of Toyota Care before charging you. Very commodious if you need shuttle services if you’re not going to wait at the dealership. Best when you book an appointment online and arrive ~15 mins early. Advisor Edward Damian was very helpful & great! 🌟🌟🌟🌟🌟
Out Service Advisor was Jen Miranda. She was awesome. Couldn't have asked for a more thorough, and understandable, explanation of services available and needed. The followup at the conclusion was concise, and complete. Looking forward to dealing with her again, in the future. She's a keeper.
Good team at Tracy Toyota. Jazmine was great but team is understaffed. Wait a long time to get checked in even with appointment
We've been searching far and wide for a specific 2023 Highlander Limited, Moon Dust, 12.3 Multi Media display, and second row bench seats. It finally showed up in our own backyard! As recommended by other people, Ben was our guy! He made the purchasing of this new car as pleasant an experience as can be expected. Everyone else was also friendly and professional. Ask for Ben when you go in.
Great Service Team, and very accommodating - even for customers without appointments. service was top notch and efficient, with great communications. Thanks Tracy Toyota!
Jasmine was amazing! Best customer service ever!!!!!
Quick and efficient service by Mauricio Flores for my need of battery replacement. Thanks
Been taking all.my yotas here for several years and been very happy with their service department and the employees have gone above and beyond to help me breakdown each service costs with applicable coupons to keep me within my annual budget. Some have always helped entertain my foster kids when they're with me.
Very helpful and friendly customer service. They really take care of their customers. I’m really happy and very satisfied.
Tatiana was very helpful during my service.
Excellent customer service experience. Jen took a great care and walked me through the details and the prices.
Dell and John were very nice and had a great service to us. We got the car we wanted with a good deal and great package offered. Highly recommend Tracy Dealer to friends and family.
My first time at Tracy Toyota was a very very professional time-saving experience for the service to my Toyota Camry thank you.
Great customer service! Definitely will keep coming for routine maintenance.
The staff was friendly and knowledgeable. The entire process of purchasing was easy. No pressure from the sales representative to make any decisions. I had a great experience.
Great and amazing experience in getting my oil change from this location on a monthly basic and why I drive all the way to Tracy Toyota! Representative Edward is always so chipper and makes the transaction smooth! Highly recommended!
I would like to give a shout out to you about Jen! She has always been friendly, very informative, and just all around excellent person to have cover my concerns and car needs. My visit and car service was excellent from beginning to end. Thank you for such a thorough inspection and complete explanations of what my car needed to have done on it. Also the time frame of completion was accurate and Joe was a very pleasant, kind man with the shuttle service.
Amazing service. Mauricio really works to get you the best service and prices. Even answered my call when he was off for the day. Will definitely be back when the car needs more work.
Ed Damian was real friendly n nice. Also knew his work. Thanks sir will see you for next service when I need one
Tracy Toyota always takes care of their customers. Their service is always subpar; Thank you Tracy Toyota!
Jasmine was AMAZING! She went above and beyond and made sure I was clear on everything. Also, the gentleman that shuttled me back and forth to my home and to Toyota was so sweet!
Service advisor was very capable and efficient. Appreciated the coordination with parts to have the part ready in time for next day service.
Service was good, Jen was great
Jasmine was super friendly and helpful. Great experience!
I bought a certified pre owned vehicle at Tracy Toyota. I had a good experience working with the team there, and got a good deal on the vehicle.
Please Ask for Samantha Emmett! Great service—great person, professional and personable!
Sam was really helpful with my purchase, he wasn't a pushy salesman. I'd definitely buy another car here, they treated me and my family great.
Great experience!! Top notch service and good inventory !! Best car buying experience I’ve had!!! 100% satisfied !! Thanks for the new wheels and a good price
Great experience. Highly recommend and will be back. We had a good buying experience that met our needs. Sam was a great saleman and listened to our needs.
We dealt with Sam from Online Sales. He was simply an amazing sales person. I would buy a car from him and Tracy Toyota again.
Thank you to Tatiana for assisting me during the routine check up of my car. Good service and also the place. Noticed the social distancing..
I appreciate the time Mingo spent with me to go over the recommendations on my 30,000 maintenance, Tracy Toyota has been my go to since 2013! I also appreciate Cynthia Tyler who always comes by and checks in with my and all the customers waiting for their vehicles! Thanks again Team Toyota for the great customer service and friendly environment 🙂