Customer Testimonials
Salesman and manager were very helpful. Excellent service.
(Translated by Google) They are very kind and very honest with the directions they give me. (Original) Son muy amables y muy honestos con las indicaciones que me brindan.
The service and parts staff were very professional, and helpful. The wait time was pretty standard for a car dealership. The chairs in the waiting area were pretty comfortable, and the entire dealership was really clean. They're definitely better than another Toyota dealership a little east of here *wink wink*. As a former dealership technician, I appreciate the way they operate here.
If you don’t want to regret or get worst experience of buying new vehicle then please don’t come to this dealership. I got a new 2026 GHH XLE here they charged me way high for Gap 2k$ insurance And extended warranty for 4k$ and doc fee …The thing is after that when I was coming to get some information from them they were getting angry didn’t even talk to me especially finance department ( Both John’s) they say don’t enter to my office just call to Toyota whatever u need I said just listen what I say ... Read More Google - Nov 11, 2026
My boyfriend took my car in today to get my brakes checked. wonderful service. very appreciative
ASHWEEN NAIKER HELPED ME TO PURCHASE THE BRAND NEW CAR AND THE PROCESS WHAT QUICK AND SMOOTH.
I had a great experience with Tracy Toyota. The staff were friendly, professional, and very helpful throughout the entire process. They took the time to answer my questions and made sure I felt comfortable and well-informed. I truly appreciate their excellent customer service and support. Thank you for making my experience a pleasant one. I would definitely recommend Tracy Toyota to others.
I chose this dealership to repair my car window after it was broken. I thought that because you are a Toyota dealership and my car is also a Toyota, you would do a good job, especially since you supposedly specialize in Toyota vehicles. Unfortunately, I was wrong.
I had a terrible experience choosing your dealership. The work was sloppy and poorly done. Everything seemed rushed, as if your employees were competing to see who could finish the job the fastest. As a result, the quality of the work was unacceptable.
However, when it comes to charging customers, nobody does it ... Read More Google - Nov 7, 2026
Daniel was a total rockstar. I had a tire failure and my car had to be towed to Tracy Toyota. Daniel worked with me to get a rental so I could continue our home transition to Folsom. He quickly identified the problem and resolved it. It was such a positive experience on an otherwise lousy day for me. Thank you for your professionalism and superior customer service.
Victor was great to work with, we drove from river bank , they arrange an uber for us. when we got there the papier work was ready the car clean and shiny overall a smooth process. Thank you
The service advisor was great… the length of time to get two nox sensors replaced…. Not so good. Dropped my car off on a Thursday morning (11 am). It was ready on Saturday, 9 days later…. No real explanation given as to why it took that long.
Frustrating experience at Tracy Toyota. I received an oil change coupon in the mail that expired on the 31st. Before booking, I called and specifically explained the expiration date. The person on the phone scheduled my appointment for the 2nd and assured me they would honor the coupon.
When I arrived, I was told the exact opposite: the coupon was expired, and they would not accept it. I explained what I had been promised over the phone, but they still refused.
I then asked them to check their system for a newer coupon they had sent me. They said they ... Read More Google - Nov 3, 2026
We recently purchased a new car from Tracy Toyota, and we received exceptional service from Sam. He made the entire process incredibly easy and stress-free. As we all know, buying a car can often be a lengthy process, but Sam respected our time and worked efficiently to make everything as smooth as possible. His professionalism, communication, and customer service were outstanding. I would highly recommend working with Sam if you're in the market for a vehicle. Thank you for such a great experience!
Thank you Tracy Toyota for the out my transmission and my recall. Tracy Toyota gave us a ride home and picked supper when are car was ready. Thanks Daniel
We just bought a new RAV4 and everyone was so helpful we worked with. We came from out of town and they paid for our ride share as well as preparing paperwork ahead of time to make our time in the dealership fast and efficient. We couldn’t have had a better experience!
Mauricio explained and documented everything we needed to have our vehicle repaired in an informed manner. Thank you, Mauricio!
Zyn is always a pleasure to work with. And they're always done super fast with any service.
I bought a Toyota Highlander last Wednesday and Gabe the salesman was absolutely awesome!!! 💯 Everything was clear. Nothing hidden. I'm gonna send everyone I know his way!!
Great customer service and a pleasure to deal with
I was looking for a very specific car. They found it first, Josh communicated well throughout the process and buying process was straightforward. Highly recommend.
Great customer service, especially Luis.
I had my 2018 Camry in at Tracy Toyota for service for the v first time, and Zyn was excellent. She was professional, got my car done within the time promised, and was patient in explaining the maintenance needs for each service interval. The technician was very thorough as well. Very impressed with the whole experience, and I'll be back.
Gabriel , his manager and the financing staff were very kind and helpful. I’ve dealt with Tracy Toyota before and they have always been nice and helpful, including the maintenance staff.
Efficient and excellent service. Happy to buy my first new car here.
Great customer service and honesty.
Zyn in service went above and beyond. She’s very knowledgeable and keeps it real. I feel like she’s really there to help her customers and not take advantage of them. Sergio and Kyler in parts also provided excellent customer service!
Very satisfied the way she treated me and address all my concerns in my vehicle.Shout out to Ma’am Jen my service advisor!
Employees are always super helpful and quick
I drove two hours to come check out a vehicle. Open the door and it smells like cigarettes immediately. The salesman, Nour, played stupid about it but about 30 seconds into the test drive I’m sure both of our heads were hurting. On top of that the rear bumper was misaligned, seats were torn and “repaired”, and car drove to the left and they’re asking for 27k for the 2015 tundra. Trash service. Scammers. I even told him it was going to be a family vehicle, 0 honesty on their end.
Everyone was kind & friendly. They made buying the car easy & stress free.
Tracy Toyota was so smooth and quick! Friendly staff. Victor was a very easy going guy. Thank you for getting me the car I wanted!
Awesome service Thank you so much
Always had a great experience.
Always great customer service with advisors
Gabriel assisted my husband and I with a new car. He made it easy and we felt confident in our purchase. Highly recommend him!
I had a great overall experience bringing my car in for maintenance at this Toyota dealership\. Jen, the service advisor, was very helpful and made the process smooth\. I’m very happy with the service I received\. Thank you for taking care of my car and making it a positive experience\!
Good services , friendly staff , quick shuttle service
I had a great experience with Tracy Toyota! Joshua was amazing from the very beginning, answering all my questions and making sure I had the information I needed throughout the process, including the test drive. Victor also did a great job and was helpful throughout the experience.
My only complaint was the long wait time to sign the paperwork and I also felt rushed while signing the paperwork. The process took much longer than expected, and that part could definitely be improved.
Overall, I appreciate Joshua and Victor for their excellent customer service and for helping me with my new ... Read More DealerRater - Oct 11, 2026
Victor went above and beyond for me , he was very , very patient and kind . I had no insurance so he made sure that i did . He did all the foot work . So yes I will also give Tracy toyota 5 stars because they are lucky to have such a dedicated employee . Again my thanks to victor deeply appreciated !!! Sincerely , Elizabeth
Maintenance takes to long even with appointments, waiting from 9:30 to 2:00 pm is a lot also shutte service not on time, absolutely waste the time
I had a terrible experience today, my appointment was 9AM, I got there on time and the guy set up for me the paperwork and told me that it will be ready 11:30AM, I was waiting there for 3 hours later I went in the office ask them, he told me that need to wait another 2 hours for only oil change, I didn’t want to waste time at there, if you don’t want to waste time there please don’t go
The service department at Tracy Toyota lacks transparency, efficiency, and basic respect for customers. I brought my new vehicle in five times, spending 3 to 4 hours in the waiting room each visit under the impression that standard oil changes and inspections were being completed. Service advisors explicitly told me oil changes were needed every 5,000 miles, only for me to discover later that the oil was actually changed only twice over 26,000 miles.
When asking for details, service clerks refuse to provide clear explanations, passing off all accountability to the mechanics while preventing any direct communication with them. Instead of professional service, the ... Read More Google - Sep 22, 2026
Horrible! Went in for a simple oil change/tire rotation for my 2025 Tundra. Initially, the lady told me 1 1/2-2hrs. It took them 3hrs to complete! I went outside the waiting area and saw my truck was in the parking lot. How long was it there for, who knows? Went I went inside to talk to the same lady, she immediately starting printing out paper work. . Horrible place for the simplest of jobs. I will never return! If I can give it 0 stars I would but forced to put one star.
Fair pricing, no pressure, personable, professional, true to their word. Easy to work with and stress free process.
The best dealership I've ever been to! Mr. Campos and Mr. We made purchasing a vehicle a great experience again.
We usually have a great experience with Toyota when we come in for out service and we usually see Zen. This recent experience was not that great the person who helped us was not very friendly or enjoyable to work with. He did not smile or make conversation eventhough I tried. I also specified multiple times that the person who would need to be picked up to pick my car was Jorge and not me I also provided his number as I would be at work. I was told the car would be ready at 12 noon but 2pm I had ... Read More Google - Aug 22, 2026
This company had a chance to gain a new customer in their service department. They failed badly now they may have done the service well who knows on that ever until something goes wrong. my car was due at one no one called I waited no one called I called hour and and 15 minutes later got my service advisor got some story about they were just finishing up and when I asked about where my ride was they were supposed to come pick me up the shuttle, I'll have him call you. Hour plus later no call. I call ... Read More Google - Aug 20, 2026
Did not solve the problem with a brand new 10 days old Toyota car!!!
Took long
Terrible customer service. Purchasing the car went fine. After purchase they have been no help whatsoever when it comes to completing paperwork for the DMV so I can receive a registration.
Spoke with the corporate office and they also have not received the paperwork required. (Their statement)
No call back after requesting one for the last 2.5 weeks! or they tell me they're too busy to help. If by chance I am called their business office is not in. Again, no help.
DMV suggested I go through the DMV complaint/investigation process.
Hoping this is taken care of since registration ... Read More Google - Aug 12, 2026
Title: Terrible communication and zero diagnostic effort on a covered repair
I brought my 2016 Tacoma in for intermittent hard shifts from 1st to 2nd gear. What followed was a week-long masterclass in poor communication and complete negligence.
I left my truck with a service advisor named Louis, who promised to test drive it and call me back. He didn't. I had to reach out to him, at which point he said he couldn't replicate the issue and asked to keep the truck another day. I agreed, and he assured me he would call the next day. Again, no ... Read More Google - Aug 7, 2026
I've purchased all my vehicles from Toyota, not this dealer specifically but my experience was absolutely great. I had a very specific idea of what I was looking for when I entered and they worked with me to get what I was asking for. The two staff members that assisted me were cool and made things super simple.
Well-organized dealership. The process was quick and easy. I enjoyed working with Victor and John.
I had an appoinment at Tracy Toyota monday july 13 at 10:00 Tatiana verduzco told me my car would be ready in 2 to 3 hrs.I returned after 3 hrs.I waiting another hour and I asked was going on whit my car:most of the other costumers had already left,yet I was still waiting.that excuse she gave was that other costumers where different reason that I was-she wouldn't tell me anything specific.I ask to speak the supervisor and expliained that I had been waiting for 4 hrs.and 30 min.he said "sorry" I told him I wanted my ... Read More Google - Jul 21, 2026
Excellent customer service I recommend Victor at Tracy Toyota excellent job very professional. I was referred to him by a friend.
(Translated by Google) Poor warranty service: they don't change the engine or cabin air filters, they don't align the vehicle under warranty, and they rotate tires without balancing them. (Original) Mal servicio de garantía no cambian los filtros de aire del motor ni de cabina de aire acondicionado, no alinean el vehículo dentro de la garantía y hacen rotación sin balancear llantas
The Fudu workers, the Fudu service, their sisters-in-law said that a service would take four hours, but it took five hours. Even though it took five hours, they still haven't got their car ready. The second thing is that those who paid for it, I got a new car. Their service was free, and those who paid for it were given right now. After half an hour, the sister-in-law Fudu
Deepak was a pleasure to work with . Will definitely buy my next Toyota from him.
I don't understand what an appointment is for when I still waited 3 hours! First time in my life and oil change was that slow. Staff saying we are busy than don't schedule so many appointments.
Bad experience ma waiting 4 hours my car service not ready
I found a CPO Corolla on Tracy Toyota website and was told by a sales person it was available and who asked if I wanted to set up appointment to see the vehicle which I did for the next day. I drove over an hour to see the vehicle and was told when I arrived that vehicle had been sold. No one from Tracy Toyota bothered to contact me to let me know the car I had appointment to see had been sold. They had no otherr CPO vehicle available. The person I made appointment with was there but never ... Read More Google - Jun 30, 2026
Give me the appointment time 1 o’clock they say to wait for 2 hours very bad service
Long paperwork but love the vehicle and they are very helpful after the sale with questions, etc
Treated us amazingly and knew and listened to exactly what we were looking for with the best service you could ask for.??????
Everything was very smooth. I was happy with the overall service I was able to buy a good vehicle .
The battery replacement doesn’t look new and the corrosion is not cleaned as promised, my air conditioner is the main reason to bring it to your service and your team din’t even touch it , did not perform any job to fix it. Horrible horrible service .
Pleasant, fair and professional I'm very happy with the staff. Very professional, fair and courteous. It's my 2nd time buying a new car from Tracy Toyota and I will be back when I need another car
You lie to me, you promise something you don’t complies, you a bad person , you a liar
I went for the first oil change, Everything was satisfactory until the next day when I noticed a bolt was halfway out of the front skid plate! Apon further inspection I found the cover behind the front skid plate had every bolt slightly threaded! I took it apon myself to tighten and torque each bolt. Just glad I looked or it would have fallen off on the freeway.
Was a great experience. Everyone was super nice and made the deal that I wanted. Would highly recommend.
The Worst service Center. Don’t trust the people who work at service center.
Willing to work with repeat clients. Everyone one was kind and helpful. I am still working with them on something with my car.
I had an excellent experience at the Toyota dealership. The staff was friendly, professional, knowledgeable, and made the entire car-buying process easy and stress-free.
Really easy to work with. They had the car I wanted and met my price.
Great customer service and communication Pedro was amazing Had the car washed ready and waiting for us when we got there for a test drive
Terrrible business. They are addibg a $3500+ upcharge on the Rav4's because they are in demand as a "lack of Inventory charge" or some BS. Salesman told me if he could sell me this one they had available at sticker price would I buy it today and I said yes just send me that in writing and I'll come down and buy it. Completely ghosted me after that. Terrible business just a bunch of cons. Who in their right mind would just set fire to $3,500 for nothing just to purchase the car? You got to be completely ... Read More Google - May 24, 2026
I was called by the Tracy Toyota advisor to make an appointment for my car recall, I checked in on time at 9:45 am, when I picked up my car at 6:00pm, the advisor told me they do nothing about the recall because there was no parts available, It was a complete waste of my whole day. Bad experience and bad service
Could not provide the service in the agreed upon time frame even though I had a appointment.
Deepak was excellent, answered all my questions very professional Deepak was excellent answered all my questions made me feel very comfortable since this was my first experience buying a car alone. I felt like he had my best interest in having have to wait over two months. I don't know if I would have waited that long if it hadn't been for his professionalism.