Customer Testimonials
(Translated by Google) Excellent customer service (Original) Exellent customer service
I had the best experiences at the Toyota dealership in Tracy all thanks to Andrew! He got me my first car for a great price and year under my price range. Was so very attentive and friendly we couldnāt have asked for a better salesman. Thank you Andrew!!
The service was great
Thank you so much for your help Andrew Hernandez, your customer service was great!!
I am really impressed and happy with the staff and services at the Tracy Toyota! Always greeted by very friendly staff, thorough explanations and options, fast service compared to other dealerships Iāve been to and I donāt feel the high pressured sales that can be mistaken for taking advantage of someone who may not know a lot about cars. Definitely appreciate all their hard work and dedication to taking good care of my car and me! I recommend going to Tracy Toyota for everything! Thank you!!!!
Everything was good, this is my first time bought a car by my self, but a dealer explained about everything of a vehicle. How was it work, including car history, any issues of a vehicle
Very good service. Would come back to buy and share this experience with my family. Bruce did a phenomenal job and was able to track this car. Love this dealership!!!
The Toyota dealership in Tracy was really amazing. Mike is wonderful and kind. Heās really knowledgeable about cars and how much he helped us during the process. I really love my new Toyota RAV4 and I got my favorite color which is green woodland. I really appreciate the help and also to Mike .
Mauricio Flores always gave me a very good service. He explained me with details about the functions of my vehicle and what things needed to be done in my vehicle.
The people at the dealership always make us feel welcomed. The staff is very professional and courteous.
Good experience here with these folks. Whole process was easygoing and stress-free. Everyone was friendly and helpful where needed, from Albert and Mustapha starting the whole process to John finalizing deal, and Bruce getting things done in the background. Thanks guys!!
Easygoing and good communication through the whole process. Stress free and no pressure shopping here.
I have been coming to this Toyota service center for over a year. I have been to others in the Bay Area and this one is by far the best. In the past I have avoided going directly to dealerships because of poor service, but Tracy Toyota consistently provides excellent service, so I have stuck with them. Everyone who works there is welcoming and friendly, but also they genuinely are there to help and not to simply make money. The employees are always transparent and provide different options for any issues. Tatiana is my service technician, and she always takes ... Read More Google - Jun 15, 2025
I had to wait for my oil change appointment but they did good job showing video what recommended on my vehicle and did job as requested the service lady was good and kind did her job great thank you all good service.
My first time there Mauricio Flores was excellent very nice and professional just what I like
I get a great deal from tracy toyota . henrey and musafat will help me settel all the work done. Thanks for everything to take care of me.
I emailed Tracy Toyota about a used RAV4 Prime I was interested in. I was connected with Joe and he was extremely responsive and cordial. I shot them an offer on the car and they accepted, but I wasnāt local. I was looking at having to take an Uber there to do the deal. Joe volunteered to pick me up from the Sacramento area and I took him up on his offer which just blew me away. I had a great experience and canāt recommend Joe and Tracy Toyota enough. Thank you for still providing great customer service!!
Excellent service they were very friendly and quick and doing the paperwork to get us out of there in a timely matter.
Smooth experience, most of the negotiation was done online and car was ready for pickup, when i got there. Al and Bruce both were great in getting everything done quickly and smoothly.
Great experience at Tracy Toyota!
Sparkling clean,dealership with spectacular staff! Kudos to Alberto Casillas with a humble demeanor coupled with stellar service provided with 110% dedication! John Lau crowned the day with exemplary experience with a dash of humor!
Jasmine was very friendly and helpful through the whole process. Made everything easy and accommodated my needs. I really appreciated it.
Am fond of coming to toyotA at tracy for car servicing .Very quick and realiable. Specially when you get a shuttle to drive you home and back to the service center. The front desk too are so kind and informative, helps to make an informed decision. 5/5 stars from me.
My car was not ready when they promised. I scheduled an appointment for maintenance. They have my make and model and year. So they knew what needed to be done on my car. But they didnāt have the air filter and it took them over 4 hours to get it. They should have had the part for the car that I made an appointment for. If they knew they didnāt have the common Toyota Corolla air filter that I made an appointment for they should have ordered it before my appointment. Toyota Corolla at the Toyota dealership should have ... Read More DealerRater - Jun 12, 2025
My experience purchasing my brand new 2025 Toyota RAV4 was so pleasant, easy and joyous. Working with Albert in Sales and John in finance was like none other. They were so engaging throughout the entire process and made a potentially stressful transaction, fun, effortless and worth every penny spent. Thank you Tracy Toyota for a unique and memorable experience. Happy Customer!
Outstanding sales staff. Alberto Cadillac was a pleasure to work with. The entire staff is great
A smooth painless transaction for the purchase of a new truck
I got my first car with Sadat and he was amazing in all aspects. Highly recommend this dealer
Mikey was outstanding he helped me in a professional manner and he is very friendly
Working with Joe and Henry was great, they saved the day and got us into a bad xxx vehicle ā2025 Toyota Sequoia TRD iforce maxā Thank you guys and thank you Tracy Toyota, go Niners!!
We bought a new Toyota Camry from this showroom. Overall the experience is great, Henry is a great guy to work with, he spent a good amount of time with us doing tbe selection process. Only problem was with inventory low causing to choose from few colors, I think they will fix this soon. Great people to work with and reasonable price.
Quick service on my vehicle. Tatiana is the only service advisor Iāll go to.
I donāt even know where to start to say how pleased I am. After a very long weekend of car hunting and some bad experiences elsewhere, we took a chance and drove an hour away from home to Tracy Toyotaā¦.and boy am I thrilled we did! From the first interaction over the phone to the time I drove away in my new car, we were so taken care of! Every one was so nice and helpful. The process was seamless and easy. Mustafa (sales) and Bruce (manager) in particular were absolutely amazing and so honest/transparent. They were ... Read More DealerRater - Jun 7, 2025
I donāt even know where to start to say how pleased I am. After a very long weekend of car hunting and some bad experiences elsewhere, we took a chance and drove an hour away from home to Tracy Toyotaā¦.and boy am I thrilled we did! From the first interaction over the phone to the time I drove away in my new car, we were so taken care of! Every one was so nice and helpful. The process was seamless and easy. Mustafa (sales) and Bruce (manager) in particular were absolutely amazing and so honest/transparent. They were ... Read More Facebook - Jun 7, 2025
He made our first car buying experience unforgettable &amazing ! We appreciate all the help we got and the support to get our dream car !
Good service! The associate took the time to answer my questions, even the ones I am sure I repeated. She remained calm and through. I truly appreciated the time and clarification. I usually go to the Dublin Toyota (which is also great service as well), this was my first time taking my care to the Tracy Toyota and will very happy with their service as well.
Very good dealership, Sadat was our salesman made it nice and easy for me to purchase my 2023 Ford Maverick.
We had a wonderful experience purchasing our new Sienna at Tracy Toyota. Everything went smoothly from start to finish. A big shoutout to Khalil for his exceptional help throughout the process! He was friendly, knowledgeable, and made sure we felt comfortable every step of the way. Khalil really took the time to guide us and made the whole experience easy and enjoyable. Highly recommend Tracy Toyotaāand definitely ask for Khalil if you're looking for a new ride!
Friendly knowledge staff and work done well in a timely manner
We had very great experience with Tracy Toyota. Mustafa helped us with full details to have smooth process to get the vehicle. I recommend Tracy Toyota,
Extremely professional and good customer service.
Thank you so much for taking the time and helping me with my car maintenance, everything was great and Mauricio is really helpful. Thank you
Jan was amazing great Customer service very helpful
Fast fun and friendly service
Friendly professional staff.
Excellent communication. Very friendly. Buying process was painless. Excellent experience buying a new family vehicle
Great customer service and communication, my truck feels a lot smoother, 100% recommend. Thanks Tracy Toyota!
Iām satisfied with the service for the recall of our RAV4. The staff member explained what they would do with our vehicle. I didnāt have to wait for two hours, and the lobby was also comfortable while waiting.
Mikey was very helpful
Got overcharged with parts and labor which I didnāt mind too much. Autoparts.Toyota had lesser price than what I was charged. Held the vehicle at the shop longer than expected which I didnāt mind too much. However, getting overcharged and seeing the engine bay with what seems to be coolant sprayed all over; some new scuffs on the exterior door handles and even the interior near the shifter had a chip (I had some transmission work done which I guess is how this happened?). Staff was friendly so Iāll give them a few stars for that.
Great service
Sergio in parts department! Great customer service š
Jen was very knowledgeable! She knew her stuff! Super sweet : )
Although they were behind schedule due to low staff, they were able to attend to all the customers that pulled up for appointments and for walk ins. Zynn was very friendly. Communication with her went well as she answered all questions and explained what other services were recommended. She was knowledgeable and also shared the videos of the mechanicās suggestions. She saw that I was stressed and said there is a program for payment plans as well. Was satisfied with their overall service . Thank you!
Oil change & tire rotation seemed great , easy peezy..
Painless purchase. Very quick and easy. Thanks Deepak.
Had a great car buying experience at Tracy Toyota! Sales Manager Joe Lee went way beyond the call in helping me drive away in a brand new 2025 RAV4! Iād happily recommend anyone looking to replace their vehicle to visit Joe & the gang at Tracy Toyota!
Friendly, helpful, oriented. Mr. Khalif from sales was so professional, helpful, kind and patient with our questions, but the manufacturers were not finishing the car with high quality , especial the inside color beside the motor was colored with a bright color than the main car color , it is strange default with a brand new car 2025.
Friendly and professional
As always friendly and helpful
Girl advisor was great!!!
Jasmine was very nice and welcoming. She went above and beyond in helping me.
Alberto made the car-buying experience wonderful! šš He worked diligently to find the exact vehicle I desired within my budget. š° He is very professional, knowledgeable, and trustworthy. šÆ I will definitely be going back to purchase another vehicle soon for my son!
Alberto was awesome !!! He had our best interest at heart. I would refer him to anyone !! Thanks for the help with Toyota Highlander
Great customer service always willing to help take care of your automotive problems
Mustafa was very friendly and made the process end to end smooth. He also had the car(s) ready when arrived at the dealer in a timely manner. And also made accommodations as I needed to spend some of the time on a work call. Appreciate his professionalism!!
Zyn was amazing. She has excellent customer service and is awesome with previous customer past visits. She explains the service in details and does not fail to give you the options. On time with pick up and readiness of your vehicle.
Bruce helped us get the hard to get Toyota Grand Highlander customized with all of the features we wanted. He was knowledgeable courteous and took the time to get us what we asked for. If you want to deal with an honest stand up guy and an A+ crew, go to Tracy Toyota!
Everything worked out well, complete inspection was done, and main problem was addressed and fixed within 1 1/2 days. Service agent Mauricio was very helpful, responsive, respectful, and addressed all concerns.